General
- Are imaware tests FDA-approved?
- What do I do in case of a health emergency?
- En que idiomas ofrecen soporte de imaware? / What languages are available via imaware support?
- Does imaware charge sales tax for its tests?
- Does imaware replace my primary healthcare provider?
- What’s the difference between the celiac disease test and the celiac disease monitoring test?
Shipping & Tracking
- Which shipping carrier should I use to ship back my kit?
- Why is my tracking information not updating?
- Can I ship my sample in the cold?
- How should I ship my sample if it's hot outside?
- Can I track my order?
- Will my sample expire while in transit?
Kit Activation
Sample Collection
- Sample Collection Process - Female Wellness Test (Carrot Fertility)
- Sample Collection Process - Female Fertility Test (Carrot Fertility)
- Sample Collection Process - Testosterone Monitoring (ADx Card)
- Sample Collection Process - Immune Defense Test
- Sample Collection Process - Women's Health & Wellness Test
- Sample Collection Process - Prostate Cancer Test
Test Results
- How do I access my patient portal?
- What if my results came back inconclusive?
- When will I get my results?
- Should I share my results with my doctor?
- Are my results as accurate as a lab-based test?
- Will my doctor accept these results?
Education
- What is an insufficient sample?
- I know that a particular food makes me sick, but it didn’t show up as an allergy with the allergy test. Why?
- Why did my food allergy not show up on my allergy test?
- Why did my environmental allergy not show up on my allergy test?
- Why did my allergy test showed a positive result to a food I’ve been eating my whole life?
- Are oats gluten-free?