Sample Collection Process Pre-Diabetes/Diabetes Test

To ensure your sample is tested accurately and in a timely manner, please follow these steps for getting the best possible blood sample.

Prior to collection

Before collecting your sample, make sure you have registered your kit code by creating an account at If this is a second or additional test, please register your kit code to your account by logging in at

Please be well hydrated and warm up your fingers. Generally, running hands under warm water will help with blood flow in the hands; also moving around for about five minutes prior to the draw. The ring finger is a great finger to pull the collection from as it is generally not as calloused as the rest of the fingers. This is important because for some people, if they are slightly dehydrated, cold, or anxious they can have a hard time producing a sample.

Collecting the sample

The lancet should be firmly pressed into the middle-side of the finger. Not in the middle, due to the nerves there and not too close to the side because it's more difficult to produce the amount of blood required there. Please see the picture below. Ideally, avoid choosing a spot that is either too close to the tip of the finger or are too close to the side. 

If possible, avoid squeezing your finger to get the drops required as that can affect the blood sample. If you have to squeeze the finger to get the collection started, it should be just above the knuckle.

When putting blood into the collection device, press gently to get the blood droplets.

Location of finger prick:

Acceptable samples

At the end of your test, your sample should look like the first picture on the left:

If your sample does not look like the picture on the left, please chat us via the button on the lower right of your screen, or send an email to

Post collection

After you have dropped the blood in the collection device, leave the sample to dry for 5-10 minutes. Close the lid of the collection device and place it back in the box, and then into the provided return envelope. If the collection device is put directly into the return envelope, it will not be protected in transit and identified properly at the lab. 

Sample collection help

If you need additional help or guidance with your sample collection, we'd be more than happy to help. Please chat us via the button on the lower right of your screen, or send an email to

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