Why is it saying my kit code is invalid?

If you receive an error message "Kit Code Invalid", please follow these steps first:

1. Open an incognito window. For Mac, the shortcut is Command+Shift+N and for Windows its Ctrl+Shift+N.
2. Go to https://portal.imaware.health/login
3. Log in using your email and password
4. Enter the kit code on the activation page

A kit code can only be activated once, so please also check that the kit code hasn't previously been activated to your account. 

If you’re still having trouble activating your kit, please send us a message and attach a picture of your kit code via the button on the bottom left side of your screen. You can also reach us directly at support@imaware.health.