Why is it saying my kit code is invalid?

If you receive an error message "Kit Code Invalid", please follow these steps first:

1. Open an incognito window. For Mac, the shortcut is Command+Shift+N and for Windows its Ctrl+Shift+N.
2. Go to https://portal.imaware.health/login
3. Log in using your email and password
4. Enter the kit code on the registration page

A kit code can only be registered once, so please also check that the kit code hasn't previously been registered to your account. 

If you’re still having trouble registering your kit, please send us a message and attach a picture of your kit code via the "?" button in the bottom left of your screen. You can also reach us directly at support@imaware.health.

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